Sofitel Dubai Downtown

Highly recommend this hotel, perfect location, near Dubai mall. Nice, friendly staff, breakfast is very good with many options. We had access to club lounge where during the day we had complimentary drinks with different snacks, sweets and fruits. Food is delicious. Room is very big and comfy. We had fabulous view with Burj Khalifa. Really enjoyed staying in the hotel.

I recently stayed at Sofitel Dubai Downtown and overall had a very pleasant experience. Positives: • The location is excellent—just a short walk from Dubai Mall and the Burj Khalifa, which made getting around really convenient. • Breakfast was great, with a wide variety of options to choose from each morning. • The staff were friendly and helpful throughout my stay. • Club access was a big plus, offering complimentary drinks and food in a relaxing setting. • The rooms were spacious, with a very soft and comfortable bed. • I also appreciated how well the rooms were insulated—there was no noise from outside, and the thick curtains made it easy to keep the room completely dark for a good night’s sleep. Areas for improvement: • Some small service details were missing, like the soap dispensers not being refilled daily. • Compared to other luxury hotels in Dubai, the experience felt slightly less personal. There was no handwritten welcome card or extra thoughtful touches, and the car wasn’t opened for me each time I arrived or left the hotel, which is something I’ve come to expect in similar hotels in the city. All in all, my stay at Sofitel Downtown was wonderful.

We stayed for a night at Sofitel Downtown after staying for three nights at Taj Exotica. Our review of Sofitel is, therefore, influenced by our experience at the Taj. We decided to stay here because of a) the proximity to Dubai Mall and the Burj Khalifa, and b) our early morning departure the next day. We arrived here around 1:40 PM and the check-in took around 10-12 minutes. The standard check-in time was 3 PM and the rooms were not ready yet but the executive at the reception still tried to see if we could place our luggage in the room before heading for Burj Khalifa. We appreciated his gesture. After returning from the Dubai Mall/Burj Khalifa after 3 hours, we were pleased to find that our luggage was kept in our room. We had upgraded to a room with bunk beds and our kids absolutely adored the bunk beds. We liked the room size, the decor and the view of Sheikh Zayed Road from our room. The bathroom was spacious and the bath area slightly different and funky. What we appreciated the most was the fact that bathrobes and the room slippers provided were not just for the two adults (two of us) but also for the two kids (kid size bathrobes and slippers). This could be a minor thing for most, but for someone who was just coming out of another five-star hotel, this attention to detail was touching. We ordered the dinner and liked to taste, the portion size, the accompaniments, and the relatively modest food price. We had placed a request for early take-away breakfast and were amazed to find four large breakfast kits ready at the time of checkout. We also liked the pleasant demeanor of every staff we met during our short stay. We didn't get chance to experience other facilities of the hotel and but would love to return soon to experience those.

Conveniently located near Burj Khalifa and Dubai Mall, the Hotel is right next to the Metro station Burj Khalifa, allowing quick transportation anywhere, and taxis are also readily available. It is ideal for a short and efficient visit to Dubai. The rooms are adequately spacious and quite comfortable. The pool and club is also a welcome escape from the heat. You can drowse in the pool with an excellent view of Burj Khalifa. (They can also see you, an ant in a pond, from the Observation Deck.)

Exceptionally helpful and friendly staff in all areas of the hotel. Nothing too much bother. Spotlessly clean throughout Hotel. Pool was lovely, and very relaxing. Breakfast was first class and plentiful with lots of different cuisine to try, staff were very attentive. Our bedroom was beautiful with everything we could possibly need, and was cleaned every day to a very high standard. We would certainly stay at Sofitel again next time we were in Dubai.